Yes, when you go to checkout you click on the 'Checkout a Guest' and you will not be required to create a username and password. This is a faster way to process your order. To find out more about the ways in which we protect and use your data, please view our Privacy Policy here.

Click on the 'Log In' at the top of the screen. On this page there is a 'forgotten your password' link. You will then be asked to provide your email address and your password will be automatically sent to you.

Mastercard, Visa Credit, Visa Debit, Paypal, Google Pay, Apple Pay, Equetech Gift Cards, Equetech Reward Points
(Reward points can be used to pay for part or all of your order (depending on points available). Reward points are non-transferrable).

Our site shows live stock levels. Select the style, size and colour on the product page to display whether the product is in or out of stock. If you require further information on an 'out of stock' item, please contact us. 

This probably means the product is no longer available. Please contact us for further information, as we might be able to source the product from one of our resellers.

No, VAT is included at the current rate on all Equetech online purchases (unless logged in as a trade customer).

We deliver to most countries around the world. Please enter your address in our checkout, and it will generate delivery options for you to choose. 

Please note, if your order is travelling abroad, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. Therefore, we cannot be held responsible any further customs duties and taxes applied. However, we do offer a duties paid service for Ireland and Europe.

Customs charges vary from country to country. Click HERE to find the thresholds before taxes and duties, or speak to your local tax office. Customs can also delay the delivery of orders, which again are out of our control.

Please visit our Shipping & Delivery page HERE

If you require different shipping options, please visit our online stockists for alternative costs and shipping options.

As long as the product is available, orders will be despatched within 24 hours. We will endeavour to despatch all orders the same day, as long as the order is placed before 1.30pm. Please note, our 'next day' service is a working day (Monday-Thursday). PLEASE NOTE WE DO NOT DESPATCH ORDERS ON FRIDAYS. All orders placed after 1.30pm on a Thursday-Sunday, will be despatched on the Monday. 

We cannot guarentee any delivery times on courier services as we have no control over third-party courier services. We do not take responability or offer compensation for any delayed orders, due to delivery couriers. 

No, couriers take a photo of wear the parcel has been left, if you are not in. 

Please notify us within 5 working days if you have an error with your order. Please contact us on +44(0) 1296 688 966 or email us

Any items out of stock will be automatically put on back order for delivery once the item comes back into stock. If an item is no longer available you will be given a refund. If the item is out of stock for more than 3/4 weeks we will contact you to discuss whether you wish to keep the order on back order. You can contact us at any time to cancel items on back order.

Within the first six months, from the purchase date, you can claim for a repair of the product. If we are unable to repair, then we will replace it for the same product or the most like-for-like product. You may also ask for a credit to use at a later date (to use within six months). We can only offer a refund on products purchased within the first 30 days of purchase.

If you think there is a problem with your item, we require the following information, sent by email: 

• proof of purchase (receipt, bank statement, order confirmation)
• details of what the problem is (please include as much information as possible. How often the product is used. What you were doing when the fault occurred)
• photo(s) of the issue 
• Batch number (if available)
• Details of your use of the products in accordance with the Care Instructions. 

Only the person/ company who bought the item can request a refund/ repair or replacement. Therefore any faulty products purchased from a third party reseller, and any refund/ repair or replacements will be dealt with directly by you and the third party seller in accordance with the seller's returns policy.

On receipt of your email, we will then advise (with 5 working days),whether we agree the item is genuinely faulty. Please note that if you have not followed the care instructions or the fault with the item has occured through general wear and tear, we may in our discretion, refuse to refund, repair or replace your item. The manufacturer's decision is final. 

We will provide a Royal Mail label to sent the goods back at our expense. If you return the goods using your own courier, we will not be liable for your return postage costs. 

Please note - we do not class detached buttons as faulty. If you do not have a spare button, please contact the office or visit our Sundries product page.

What happens in the unlikely event that I have a faulty product after six months of purchase? 
After six months, from the purchase date, in order to request a refund, repair or replacement, you will need to provide us with evidence to prove that the item was faulty when you bought it. 

We offer 12 months warranty on all products that are used for the purpose they were manufacturered for and in accordance with our Care Instructions. 

Email us here.

We uses a variety of fabrics and materials to make our products. They give you freedom of movement, breathability, wind proofing, waterproofing and warmth. They each need their individual care to prolong the life of the product.

This is only for general guidance and it always best to check the label for the correct care instructions.

Only wash your garments when it becomes necessary, frequent washing can damage the technologies incorporated in the fabrics.Before washing remove any detachable accessories, such as faux fur trims and close all the fasteners. Wash with other similar colour clothing.

Never use biological detergents as these would be detrimental to the clothing fabric.

Only use Non biological detergents. Do not use fabric softener as these can harm the breathability and moisture management of your garments. (Check that your detergents do not have fabric softener included)

Do NOT use bleaching agents and make sure your detergents do not have a bleaching agent within them.

Check individual garment care label instructions for drying. 

Do not iron on prints, badges, reflectors, or embroidery.

Are there any special instructions to care for waterproof garments? 
Our waterproof garments have an outer durable water repellent (DWR) coating to the surface of the fabric. Salt, dirt, wear and tear or repeated washing can lead to this treatment wearing off leaving the clothing less durable. Retreating your garment can be done but we recommend only doing this when it is necessary, and it feels like your coat is leaking. We recommend using Nikwax Tech Wash to clean our waterproof garments and Nikwax TX Direct to reproof. These can be found here. 

To check whether your waterproof garment needs washing and reproofing pour some water from a cup onto the sleeve. If it beads and rolls off the fabric it is fine and does not need treating. 

Our waterproof garments also have waterproof membranes and taped seams to the underside of the fabric. These can become brittle and crack if subject to high temperatures which will affect the life of garment.  Do not hang waterproof garments on radiators or towel rails to dry. Place on a garment hanger and leave in a vented area to dry. 

For further information on waterproof fabrics visit our blog HERE.

If you require any further advice on our products, please do not hesitate to contact us by phone or email.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

• up to 30 days: if your item is faulty, then you can get a refund;
• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.

For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

If you are not satisfied with your purchase you can return it in accordance with our Returns Policy. If you are not happy with the response you receive or anything else about your experience with Equetech you can contact our Customer Services Team. 

Once our customer services team have received your complaint, we will acknowledge it within 2-5 working days (please see our contact us page for opening hours). 

If your issue is straightforward, we will be in touch with a resolution within 2 working days.

If you do not feel that your complaint has been fully resolved when you receive the final response from our customer services team, please let our customer services team know and they will refer your complaint to our complaints team. Our complaints team will deal with your complaint with 7 days. 

If you are still unhappy with the resolution and you have purchased in store, you can contact a certified alternative dispute resolution provider to help negotiate a solution with us and we will co-operate fully with this process. 

Please note we cannot deal with any complaints via our social media channels. All complaints must be raised in writing via email or letter to:

Equetech
2 The Haybarn Business Park
Cublington Road
Aston Abbotts
Buckinghamshire
HP22 4ND
UK

Email: info@equetech.com