Returns

• How do I return part or all of my order?
  For orders placed after 13th January 2025, please use our online returns portal. Click HERE

  Orders placed before 6th January 2025, please follow the instructions below.

  Please return to the following address. We recommend using Royal Mail tracked 48 service. (Return postage is at your own expense)

  Equetech
  2 Haybarn Business Park
  Cublington Road
  Ashton Abbotts
  Buckinghamshire
  HP22 4ND
  UK
  

• How long do I have to return an item / order?
  If you want to return your order/ part of order you must do so within 14 days (beginning on the day after the day you receive the goods), to receive a refund**. Please include your order number, name and whether you would like a refund or exchange in the parcel, to ensure a prompt service. 

  
  

  For reasons of health and hygiene safety we are unable to exchange or refund underwear briefs/ boxer shorts unless the item is faulty or incorrect item sent.

  
  

  **For custom made / bespoke garments, these are non-returnable / non-refundable as they are made to your own specification. Please ensure you choose the correct size to avoid disappointment. If you need additional help with sizing, please see our size guide.

  
  

• Can I exchange my order?

  Yes, you have 30 days to exchange an item. Additional postage charges may apply (overseas customers only) Free delivery on exchanged products.

• Will I be refunded the full value of my order?

  A full refund (less original postage charges) will be given if items are returned within 14 days. Any items returned after this date will be given a credit note (to use within six months). We do not accept items back after 30 days unless faulty. Any worn items, or garments without their original packaging/ labels cannot be refunded/ returned.

• Do I return my free gift with purchase?

  If you return all goods, but wish to keep your free gift, the RRP value of the free gift will be deducted from your refund. This only applies if you return your whole order. If you keep part of your purchased order, you may keep the free gift with our compliments. 

• Can I return an item purchased through an independent reseller?

  If you order Equetech products from third party retailers / websites, you will need to return the item to the independent retailer, under their terms and conditions. If your order was placed on equetech.com, you will need to return it to us.